Return, Refund & Bracelet Care Policy

Your Satisfaction Matters to Us

Every bracelet we create is made with care, attention to detail, and a commitment to quality. We want you to feel confident and comfortable with your purchase.

We understand that sometimes a bracelet may not fit as expected, your preferences may change, or a product may experience an unexpected issue.

That's why we offer a 14-day return policy, 7-day complimentary support for eligible product defects, and affordable bracelet care services for our existing customers.

Please review the following information before requesting a return, refund, repair, or restoration.

1. Returns & Refunds – Within 14 Days

We accept return and refund requests made within 14 calendar days of the confirmed delivery date.

You may request a return if:

• You are not satisfied with your purchase.

• You have changed your mind.

• The bracelet does not meet your expectations.

• You ordered the wrong size.

• The bracelet arrived damaged or defective.

• You experienced an issue after wearing the bracelet.

Worn or Used Bracelets

We understand that customers may need to try on or wear a bracelet before deciding whether it is right for them.

For this reason, we do not automatically reject returns simply because a bracelet has been worn, used, or damaged.

Returns are evaluated according to the circumstances, the reason for the request, and the applicable return period.

Please contact us within 14 days of delivery to initiate your return.

Return Shipping Costs

• If you are returning an item because you changed your mind, no longer want it, or selected the wrong size, you are responsible for return shipping costs.

• If the return is due to an incorrect item, manufacturing defect, or another error on our part, we will cover the applicable return shipping costs.

• Original shipping charges, if separately paid, are generally non-refundable for change-of-mind returns, unless otherwise required by law.

Refund Processing

Once we receive your returned bracelet and review your return request, we will process any approved refund to your original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Please contact us before mailing any returns so we can provide the appropriate instructions.

2. Complimentary Repairs & Replacements – Within 7 Days

We stand behind the quality of our handmade bracelets.

If your bracelet arrives damaged or develops a manufacturing-related defect within 7 calendar days of delivery, we offer complimentary repair or replacement for eligible claims.

Examples of covered issues include:

• An elastic cord breaking due to a manufacturing defect.

• Loose or improperly secured components.

• Defective findings or charms.

• Other verified workmanship or manufacturing issues.

What We Cover

For approved claims within the United States:

• Free repair or replacement, as appropriate.

• A prepaid shipping label for returning the defective bracelet.

• Free shipping of the repaired or replacement bracelet back to you.

How to Request Assistance

Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos if available.

Please wait for our instructions before returning your bracelet.

Important: Complimentary repair or replacement coverage does not include accidental damage, misuse, improper handling, or normal wear and tear.

The 7-day complimentary repair and replacement period is separate from our 14-day return and refund policy. Any rights available under applicable law remain unaffected.

3. Bracelet Resizing Service – $10

Ordered the wrong wrist size? We are happy to help you adjust your bracelet.

Customers who request resizing within 14 calendar days of delivery may purchase our Bracelet Resizing Service for $10 per bracelet.

The $10 service includes:

• Adjusting the bracelet to your requested wrist measurement.

• Necessary standard cord adjustments.

• Return shipping to your address anywhere within the United States.

Shipping Responsibilities

Customers are responsible for shipping their bracelet to us.

We cover the cost of shipping the resized bracelet back to the customer within the United States.

Requirements

• The resizing service must be requested within 14 days of delivery.

• Your original Etsy or Shopify order number is required.

• Your requested wrist measurement must be provided.

• Each service purchase covers one bracelet.

This service is intended for customer-requested size changes, not corrections of sizing mistakes made by our store. If we made an error, please contact us directly.

4. Complete Bracelet Restoration – $25

Your favorite bracelet deserves care, even after months or years of use.

For bracelets that have been used for more than 30 days, we offer our Complete Bracelet Restoration Service for $25 per bracelet.

This service is available to customers who previously purchased a bracelet from our Etsy shop or official website, regardless of how long ago the original purchase was made.

The $25 service includes, where appropriate:

• Replacement of worn or stretched elastic cord.

• Cleaning of natural gemstone beads.

• Gentle polishing of suitable gemstones.

• Cleaning and refreshing charms and metal components when possible.

• Resizing adjustments upon request.

• Return shipping anywhere within the United States.

Shipping Responsibilities

Customers are responsible for shipping their bracelet to us.

We cover the cost of shipping the restored bracelet back to the customer within the United States.

Restoration Limitations

Natural gemstones, plated components, and decorative charms may respond differently to cleaning and polishing.

Some materials may not be suitable for polishing or restoration. We cannot guarantee that every bracelet will return to its original, brand-new appearance.

Missing gemstones, replacement charms, extensive damage, or special replacement components may require an additional charge.

We will contact you for approval before performing any work that requires additional payment.

5. How to Request a Repair, Resizing, or Restoration

For paid bracelet care services:

1. Visit our Bracelet Care Services page.

2. Select the appropriate service.

3. Provide your original Etsy or Shopify order number.

4. Enter your requested wrist size, if applicable.

5. Include any additional repair or restoration instructions.

6. Complete your payment.

7. Wait for our shipping instructions before sending your bracelet.

8. Once the service is completed, we will ship your bracelet back to you.

For complimentary repairs involving eligible defects within 7 days of delivery, please contact us directly instead of purchasing a paid service.

6. Important Shipping Information

Our $10 resizing and $25 restoration services include return shipping within the United States.

Customers are responsible for the cost of shipping their bracelet to us for paid services.

For approved complimentary defect repairs within 7 days, we provide a prepaid return label and cover shipping in both directions within the United States.

Please do not mail a bracelet without contacting us or receiving shipping instructions.

For service requests outside the United States, please contact us before placing an order to confirm availability and shipping arrangements.

7. Natural Gemstones & Handmade Jewelry

Our bracelets are handcrafted using natural gemstones and carefully selected components.

Because gemstones are natural materials, variations in color, patterns, texture, inclusions, and appearance are normal.

These natural characteristics are part of what makes each bracelet unique and are not necessarily manufacturing defects.

Over time, elastic cords, charms, and metal components may experience normal wear due to regular use, exposure to moisture, friction, chemicals, or improper storage.

We recommend handling your jewelry with care to help preserve its appearance and durability.

8. Customer Safety & Allergies

Our bracelets may contain natural gemstones, elastic cords, stainless steel, metal charms, and other jewelry components.

If you have known sensitivities or allergies to certain stones, metals, cords, or jewelry materials, please review the product description carefully before purchasing.

Individual allergic reactions or sensitivities may vary. We cannot guarantee that every material will be suitable for every customer.

Small Parts Warning: Our bracelets may contain small beads or charms that could become detached if the bracelet breaks or is intentionally taken apart.

Please keep jewelry and loose components away from babies and young children, as small parts may present a choking hazard.

Our products are not intended to be used as toys.

Nothing in this section limits rights or protections that cannot legally be excluded.

9. Contact Us

If you have any questions about your purchase, return, refund, resizing, repair, or restoration request, please contact us through our website or the Etsy messaging system.

Please include your original order number and a brief description of your request so we can assist you efficiently.

We appreciate your trust in our handmade jewelry and look forward to helping you enjoy your favorite bracelets for years to come.